Shipping policy
Purchase:
- Orders below $69, delivery fee is $15
- Free delivery for orders above $69
- Minimum order amount for CNY ordering period is subjected to changes.
Delivery fulfilment:
- The minimum order duration is 1-2 days. Eg. Place and Pay for your order on Monday by 11:30pm, you will receive the items on Wednesday, depending on slots availabiliy.Special cut-off timing will be announced on the top bar of the website in red.
Order admentments:
- Amendment to orders can only be made 48 hours before delivery date. For Chinese New Year orders no changes can be made once the order has been processed. You need to place a separate new order.
- We may assist to postpone the delivery date, up to 7 days later upon availability. Amendment to an earlier date will not be allowed. Any date change request must be informed 24 hours prior to the delivery date. Otherwise, there will be a charge of $7 for the change in the delivery date. Please kindly contact our office +6564811088 or email to sales@joohwafood.com.sg
Product issues:
- It's our policy to tally and check the products once you received from the deliveryman, we will not be held responsible once the deliveryman leaves or you didn't want to proceed with the checking. For feedback on this issue, please kindly email to sales@joohwafood.com.sg or use our website chat function.
Missing items:
- So sorry about it! We strive to inform you beforehand if an item you have ordered becomes unavailable before we deliver your order to you. Please be assured that you will not be charged for products that you did not receive. Please check your final invoice to ensure that it has not been included in your total charge. However, if your final invoice reflects that you have been charged for the missing item(s), please contact +6564811088, Leave us a message using our chat function, we will response to you during working hours or email us at sales@joohwafood.com.sg. You will receive a refund on your original method of payment within 24 Hours.
