CNY pre-orders start from 09/01/25 12pm to 23/01/25
CNY period minimum order of $98, free delivery above $138
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Delivery Policy

Delivery Policy

Delivery Policy

Purchase:
  • Orders below $58, delivery fee is $15
  • Orders from $59 to $68, delivery fee is $5
  • Free delivery for orders above $69
  • Minimum order amount for CNY ordering period is subjected to changes.
Delivery fulfilment:
  • The minimum order duration is 1-2 days. Eg. Place and Pay for your order on Monday before 11:55am, you will receive the items on Tuesday, depending on slots availabiliy. Special cut-off timing will be announced on the top bar of the website in red.
Order admentments:
  • Amendment to orders can only be made 48 hours before delivery date. For Chinese New Year orders no changes can be made once the order has been processed. You need to place a separate new order.
  • We may assist to postpone the delivery date, up to 7 days later upon availability. Amendment to an earlier date will not be allowed. Any date change request must be informed 24 hours prior to the delivery date. Otherwise, there will be a charge of $7 for the change in the delivery date. Please kindly contact our office +6564811088 or email to sales@joohwafood.com.sg
Product issues:
  • It's our policy to tally and check the products once you received from the deliveryman, we will not be held responsible once the deliveryman leaves or you didn't want to proceed with the checking. For feedback on this issue, please kindly email tosales@joohwafood.com.sg or Whatsapp to +6586872288.
Missing items:
  • So sorry about it! We strive to inform you beforehand if an item you have ordered becomes unavailable before we deliver your order to you. Please be assured that you will not be charged for products that you did not receive. Please check your final invoice to ensure that it has not been included in your total charge. However, if your final invoice reflects that you have been charged for the missing item(s), please contact +6564811088, Whatsapp+6586872288 during working hours or sales@joohwafood.com.sg. You will receive a refund on your original method of payment within 24 Hours.

Return Policy

Goods return:
  • All goods that are sold are non-returnable according to company's food safety regulations.
No one to receive delivery order:
  • If you know that you will not be home for your delivery at least 24 hours ahead of time, please call our hotline or email us to change your delivery day/time.
  • If you are not at home for your delivery without any prior notice (acknowledged by our team), Joo Hwa Food reserves the right to charge you a restock fee of $10 in addition to the cost of fresh and frozen items in your order that cannot be restocked.
  • Joo Hwa Food reserves the right to deny future services to customers who are repeatedly absent for their deliveries.

Request to leave order outside the house:
  • Please kindly send a Whatsapp to +6586872288, indicate that you have request the delivery to be left outside the house and acknowledged that we will not be held responsible for any missing or defrosted item. For re-delivery at another timing, please kindly contact the office at 64811088, a re-delivery fee of $15 will be charge.