Joo Hwa Food Privacy Policy
This Privacy Policy (“Privacy Policy”) explains to you how Joo Hwa Food Manufacturer (UEN 53089141K) a company duly incorporated in Singapore and having its registered address at 15 Woodlands Loop, #01-15 Singapore 738322 (“we”, “us” or “Joo Hwa”) manages your personal data. Please read through this Privacy Policy carefully so that you know and understand the purposes for which we collect, use and disclose your personal data.
By browsing, accessing or using the Website and/or the Service, you consent to us collecting, using, disclosing, retaining and processing your data in accordance with this Privacy Policy. If you do not agree to any of the terms in this Privacy Policy, you must not use or access the Service, or the Website.
In this Privacy Policy, “include” (and its derivatives, such as “including” and “includes”) means to include without limitation and every occurrence of this term shall be construed as defined aforesaid, whether or not capitalised; “Service” means the online grocery store operated by Little Farms on the Website, and any and all services, features and functionalities which we may offer in connection therewith from time to time, and also includes the web or mobile application (“App”) through which the Service is provided and all upgrades, updates and enhancements thereto; “Website” means the website owned and operated by Joo Hwa www.joohwafood.com.sg, such as may be amended or updated by us from time to time.
We reserve the right, at our sole discretion, to change, modify or otherwise alter this Privacy Policy at any time. Should you have any questions regarding this Privacy Policy, please contact us using the contact information listed at the end of this Privacy Policy.
This Privacy Policy covers our collection, use and disclosure of your information through the Service and the Website. Unless otherwise provided herein, it does not cover any collection, use or disclosure by third parties of your information or personal data through the Service, or through websites, software, products or services that we do not control or own, or through any third party applications, features or services made available via the Service, or the Website. This Privacy Policy does not address and we are not responsible for, the privacy practices of websites operated by third parties, whether they are linked to or otherwise accessible from the Service and the Website.
| 1. |
WHAT KINDS OF INFORMATION WE COLLECT |
| 1.1 |
Personal Email |
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We collect, use, retain and process the following personal data (“Personal Data”) from you and any devices (including mobile devices) you may use when you use the Service, register for an account with us, provide us information (via email or through the Service), update or add information to your account, send us messages, comments, questions, testimonials or suggestions, participate in blogs, forums, message boards, chat rooms, profile pages, polls, surveys and other communication channels and services in relation to the Service, or when you otherwise correspond with us regarding the Service:
| (a) |
your name, email address, physical address, country of residence, phone number and date of birth; |
| (b) |
information sent to us by Third Party Services; |
| (c) |
information regarding your use of the Service; and/or |
| (d) |
information you transmit or receive using the Service and which identifies you or another person. |
Such Personal Data may be voluntarily provided by you, or automatically collected by us or sent to us when you use the Service and/or Website. For the avoidance of doubt, we consider Personal Data to mean information that can be associated with a specific person and which can be used to identify that specific person whether from that data or from that data in combination with other information that we have or are likely to have access to. Personal Data does not include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person, whether in combination with other information or otherwise. |
| 1.2. |
Collection and use of Personal Data |
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You agree that we can collect, use, retain, process and disclose to third parties, the Personal Data and such other information or data as you may provide or make available to us (through the Service or otherwise) in the manner as described in this Privacy Policy (and in the relevant privacy policies of third party service providers referenced in this Privacy Policy) and for purposes which include:
| (a) |
processing, recording, monitoring and fulfilling your orders and deliveries; |
| (b) |
planning and scheduling routes for deliveries; |
| (c) |
providing you with the use of, improving, identifying and/or resolving problems with, the Service, the Website or other services we make available to you; |
| (d) |
providing you with personalised services, advertising and marketing; |
| (e) |
customising your user experience of the Service; |
| (f) |
communicating with you about your account and our services, including to confirm and update you on the status of your orders and deliveries; |
| (g) |
updating and backing-up our records; |
| (h) |
sending you information regarding the Service and keeping you informed of new features, products, promotions, offers, surveys, events and other matters which may be of interest to you; |
| (i) |
responding to, processing and handling your queries, feedback and suggestions, completing transactions you have requested and/or generally administering and/or managing our relationship with you; |
| (j) |
verifying and processing your personal particulars and payments; |
| (k) |
sending you updates and publications, where you have requested or consented to be on our mailing list; |
| (l) |
sending you information on any updates or changes to our terms and conditions, guidelines, policies and/or other administrative information; |
| (m) |
performing internal audit or complying with other internal financial, accounting or other policies; |
| (n) |
suggesting that you use or take advantage of certain features within the Service; |
| (o) |
conducting marketing research, user profile and statistical analysis; |
| (p) |
any purposes which we notify you of on or before your Personal Data is collected from you or disclosed to us, and/or |
| (q) |
such as we believe to be necessary or appropriate:
| (i) |
in any manner permitted under applicable law, including laws outside your country of residence; |
| (ii) |
for the purpose of complying with applicable laws and regulations (or any request or direction of any public and government authorities, including public and government authorities outside your country of residence); |
| (iii) |
to comply with legal process; |
| (iv) |
to enforce terms and conditions applicable to the Service; |
| (v) |
to protect our rights, privacy, safety, property, operations or those of any of our users or affiliates; |
| (vi) |
to allow us to pursue available remedies or limit the damages that we may sustain; |
| (vii) |
if we reasonably believe that an emergency exists involving immediate danger of death or serious physical injury to any person that requires immediate disclosure of communications or your Personal Data; and/or |
| (viii) |
to prevent, detect, mitigate and investigate potentially illegal acts, fraud and/or security breaches and to assess and manage risk, including to alert you if fraudulent activities have been detected on your account. |
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If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Service, we may collect and maintain records of such information into a file specific to you. Personal Data collected by us is stored in our database and may be archived elsewhere.
We may display targeted advertisements based on Personal Data. Advertisers (including ad serving companies) may assume that people who interact with, view, or click targeted ads meet certain targeting criteria, such as relating to age and geographic location. We do not provide any Personal Data to the advertiser when you interact with or view a targeted ad. However, by interacting with or viewing an ad you are consenting to the possibility that the advertiser will assume that you meet the targeting criteria used to display the ad. |
| 1.3. |
Non-Personal Data |
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When you use the Service and/or the Website, we may collect, use, disclose, retain and process (or our systems may automatically collect, use, disclose, retain and process) directly or through Third Party Services:
| (a) |
log data, including your unique User Device number, the IP address of your computer or device, information about your computer or mobile internet browser type and operating system, the dates and times of your use of the Service, the number and frequency of visitors to or the Website, the URL that you just came from and the URL you next go to (whether these URLs are on Website or not); |
| (b) |
session and usage data about your use of the Service, including connection and service-related data such as information relating to the connection request, server communication and data sharing, network measurements, quality of service and date, time and location of usage; and/or |
| (c) |
aggregate information about the use of the Service (which may contain log data and session and usage data) in respect of a group or category of services or users but which contains no personally identifiable information about the users, |
(collectively “Non-Personal Data”).
For the avoidance of doubt, “Non-Personal Data” is information that does not identify you or any other individual and does not include Personal Data. |
| 1.4. |
Collection and Use of Non-Personal Data |
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We may use Non-Personal Data for any purpose, including:
| (a) |
for our own internal purposes; |
| (b) |
to measure traffic patterns; |
| (c) |
for the purpose of system administration; |
| (d) |
to enable us to analyse, research and track usage of the Service including conducting internal research on user demographics, interests, behaviour and trends among our users; |
| (e) |
to provide, improve and modify the Service or the Website; |
| (f) |
to improve our algorithms, measure service usage, publish summaries online or offline, develop new features such as recognising popular activity routes, areas and places; |
| (g) |
to enable us to improve on the Service and/or Website; and/or |
| (h) |
for promotion and marketing purposes. |
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| 2. |
COLLECTION AND USE OF DATA BY THIRD PARTY SERVICES |
| 2.1. |
Collection of data by third parties. You acknowledge that we or third party applications or services which interface with or support the Service (“Third Party Services”) may collect, use and/or retain data which include your Personal Data and Non-Personal Data, when you use the Service and/or the Website, and you consent to such collection, use and retention by us or the relevant third parties, including in the manner as set out in this Clause 2. |
| 2.2. |
Sharing of data with third parties. We may disclose your Personal Data and Non-Personal Data in the ordinary course of our business to certain third parties approved by us (which may or may not be in Singapore), to use on our behalf or otherwise, including:
| (a) |
to our related companies including our subsidiaries and holding company; |
| (b) |
to our affiliates, agents, service partners, subcontractors and third party providers, to facilitate or enable our provision of services to you and the development, support, maintenance and operation of the Service; |
| (c) |
to our lawyers, auditors and professional advisors; |
| (d) |
to our third party service providers (including the third parties identified in Clause 2.3) who provide services such as marketing, logistics, storage, website hosting, maintenance, data analysis, payment processing, order fulfilment, infrastructure provision, IT services, customer service, email delivery services, credit card processing, auditing services and other similar services, or to which we may outsource one or more aspects of our business, but only to the extent necessary for them to carry out their services for us; |
| (e) |
to identify you to anyone to whom you send messages through and transact with on the Service; |
| (f) |
to a third party in the event of any reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings); |
| (g) |
to our partners and investors or potential partners and investors and other parties with a view to a potential business partnership, collaboration, joint venture or otherwise in furtherance of our business; |
| (h) |
to an acquirer of our business or assets or any part thereof; and/or |
| (i) |
for any of the purposes for which your Personal Data may be used by us as set out in this Privacy Policy including under Clause 2 above.
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